Return and Exchange Policy
We always try our best to make sure that you love our product as much as we loved making it for you. However, we’d be happy to exchange it in the following cases:
- An incorrect garment has been delivered to you, not matching the item in your confirmation email.
- The garment you purchased has been delivered with a manufacturing defect.
- The garment is not of the right size in which case, it is eligible for a size exchange only, in the same piece.
- Please note that if any garment has been customised for colour, it will not be eligible for an exchange/return.
- SALE products cannot be exchanged/returned.
- ACCESSORIES cannot be exchanged/returned.
Please ensure that the tags and packaging should be intact and product(s) should be unused. You can email us on aasmazzboutique@gmail.com with the SUBJECT: “(order no) + EXCHANGE / RETURN” within 7 days of receiving the products. This must include the parcel opening video.
Incase of a Defect in the Product
We would require clear parcel opening videos or pictures. Once our team sees and approves the defect, you will have to ship the product back to our address & we will process your request once received.
Item is eligible for a return/exchange request only once.
Please email us on aasmazzboutique@gmail.com
Reverse pickups are either arranged by us or customer will have to ship the parcel to us at the following address:Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will ship the new product.
Name: Indiville Merchandize Pvt. Ltd.
Address: 248, Ground Floor, Okhla Phase 3, Okhla Industrial Estate, New Delhi – 110020
Number: 99717867654
Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will ship the new product.
Address: 248, Ground Floor, Okhla Phase 3, Okhla Industrial Estate, New Delhi – 110020
Number: 99717867654
Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will ship the new product.
Refund/Cancellation Policy
We DO NOT offer monetary refunds. No refund/cancellations will be accepted once the order has been placed as the products are sent into production.
In case of defects, a parcel opening video is a must to claim the exchange
Exchange / Return for International Orders
No exchange / return is applicable on international orders. For any size related queries please feel free to contact us before you place an order.